Refund Policy
At SlotsPK, we strive to provide a fair and transparent gaming experience. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting them. By using our platform, you agree to the terms outlined in this policy.
General Refund Policy
- Deposits made to your SlotsPK account are considered final and non-refundable once used for gameplay.
- Refunds are only considered in cases of technical errors, unauthorized transactions, or duplicate payments.
- Refund requests must be submitted within 7 days of the transaction.
- All refund decisions are made at the sole discretion of SlotsPK management.
When Refunds Are Issued
| Situation | Refund Status |
|---|---|
| Technical error during deposit | ✅ Refund may be issued |
| Unauthorized transaction | ✅ Refund after verification |
| Duplicate payment | ✅ Refund processed |
| User error in depositing | ❌ No refund |
| Losses from gameplay | ❌ No refund |
| Change of mind | ❌ No refund |
Refund Process
- Contact our support team with transaction details
- Our team will verify your request within 24-48 hours
- If approved, refund will be processed within 5-7 business days
- Refund will be sent to the original payment method used for deposit
- You will receive a confirmation email once refund is completed
How to Request a Refund
- Email us at: support@slotspk.com
- Provide your registered mobile number
- Attach payment receipt or transaction ID
- Explain the reason for your refund request
- Our team will review and respond within 24-48 hours
Important Notes
- Refunds are processed only through the original payment method
- Any bonus amounts or winnings from disputed transactions may be voided
- We reserve the right to refuse refund requests that do not meet our policy
- This policy does not affect your statutory rights
Contact Us
If you have questions about this Refund Policy, contact us:
- In-App Support – Help section in the app
- Email – support@slotspk.com
- Website – Visit our official website